Shipping Policy

SHIPPING REGION

Musso MY only has the capacity to ship orders Malaysia. We are not able to offer shipping to other countries or regions at this time. We are also not able to offer shipping to any PO Boxes or APO addresses unless it is linked to a street address, because the Ground service we offer does require a street address to be provided.

DELIVERY METHOD

Our shipments are delivered via local courier in the Malaysia. Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-7 working days for your package to be fulfilled and delivered, depending on your location.

TRACKING

Once your tracking number has been generated, it will be posted under the order information when you log into your account on our website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.

SHIPPING DAMAGE

The Musso ships all chairs in unopened boxes that come direct from our manufacturer so customers will receive their chairs in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at service@musso.my and we will certainly be able to address your concerns.

SHIPPING METHOD AND SHIPPING TIME

We use JNT Express for shipping.

Zone	Estimated Time Frame
Zone A Kuala Lumpur, Selangor, Negeri Sembilan, Johor	1 - 3 days
Zone B Perlis, Kedah, Perak, Kelantan, Terengganu, Pahang, Melaka, Penang	2 - 5 days
East Malaysia (Sabah, Sarawak, Labuan)	15-20 days